Introduction

Many organisations set KPIs, but far fewer set the right KPIs or align them clearly across functions and teams. When KPIs are poorly defined, disconnected from strategy, or not supported by the right resources, they create confusion rather than performance. This programme is designed to help leaders strengthen how they set, align, cascade, and drive KPIs for meaningful business results. Participants will gain practical insight into different types of KPIs, how to set relevant and measurable targets, and how to ensure KPI alignment from organisational goals down to team execution. Through facilitated discussion and practical activities, participants will also learn how to deploy resources more effectively, communicate expectations clearly, and adopt a more structured approach to achieving results. The focus is not only on setting SMART KPIs, but on making KPIs workable, aligned, and achievable in real leadership contexts.

Learning Objective

• Understand different levels and types of KPIs.

• Gain insights into setting the right KPIs and targets.

• Appreciate the strategic alignment of KPIs to business goals.

• Learn various approaches to cascading KPIs.

• Gain insights into resource deployment for KPI achievement.

Learning Outcomes

Upon completion of the program, participants will:

• Set relevant and SMART KPIs more effectively.

• Cascade and communicate KPIs clearly to teams.

• Apply a SMARTER approach to achieving results.

• Deploy KPIs and resources more effectively to support desired outcomes.

Target Audience

Heads of Division, Senior Managers, and Managers who are responsible for setting direction, aligning team performance, cascading KPIs, and driving results across functions and departments.

Course Outline

DAY 1

Setting the Right KPIs

Module 1: Understanding KPIs in Organizational Performance

Module 2: Characteristics of Effective KPIs

Module 3: Setting the Right Targets

Methodology

• Facilitation

• Individual activities

• Group activities