Introduction

Conflict is a natural part of organisational life, especially when leaders work across different priorities, personalities, functions, and expectations. When handled poorly, conflict can damage trust, slow decision-making, weaken teamwork, and strain stakeholder relationships. When handled well, it can lead to better understanding, stronger collaboration, and more constructive outcomes.

This programme is designed to help leaders understand the nature of organisational conflict and respond to it more effectively. Participants will gain practical insight into the types and sources of conflict, how to analyse conflict situations, and how different conflict styles influence outcomes. The programme also explores social styles, unconscious biases, and practical strategies that help leaders manage difficult situations while maintaining stronger workplace and stakeholder relationships.

Through facilitation, self-assessment, activities, and case-based discussions, participants will build greater awareness, improve interpersonal effectiveness, and strengthen their ability to resolve conflict with confidence and professionalism.

Learning Objective

•Learn what organisational conflict is.

•Learn various tools of conflict analysis.

•Learn the five styles in approaching conflict.

•Understand social styles.

•Learn various conflict resolution strategies.

Learning Outcomes

Upon completion of the program, participants will:

•Understand the types and sources of organisational conflict.

•Analyse conflict situations more effectively.

•Understand different styles of approaching conflict.

•Use social styles to enhance working relationships.

•Recognise the impact of unconscious biases.

•Apply practical strategies and approaches in resolving conflict.

Target Audience

Heads of Division, Senior Managers, and Managers who are responsible for leading teams, managing stakeholder relationships, handling workplace challenges, and resolving conflict constructively across functions and levels.

Course Outline

DAY 1

Understanding Conflict and Interpersonal Dynamics

Module 1: Understanding KPIs in Organizational Performance

Module 2: Types and Sources of Conflict

Module 3: Conflict Analysis Tools

Module 4: The Five Conflict Handling Styles

Module 5: Self-Assessment and Reflection

DAY 2

Resolving Conflict and Strengthening Stakeholder Relationships

Module 6: Understanding Social Styles

Module 7: Unconscious Bias and Its Effect on Conflict

Module 8: Conflict Resolution Strategies

Module 9: Communication Skills for Conflict Resolution

Module 10: Case Studies and Applied Practice

Methodology

•Facilitation

•Self-assessment

•Individual and group activities

•Case studies