Introduction

Clear and effective communication is one of the most critical leadership skills — yet it’s often the most overlooked. Many communication challenges stem not from a lack of intention, but from a lack of awareness: how managers’ natural styles, emotional reactions, and leadership approaches impact how messages are sent and received. This two-day program is designed to help managers develop deeper self-awareness, understand their team members’ communication needs, and adapt their approach to be more clear, supportive, and motivating. By using different lenses, managers will walk away with practical skills to build trust, deliver impactful feedback, and communicate in a way that drives results and engagement.

Learning Objective

By the end of the training, participants will be able to:

• Recognize their communication style and its impact.

• Apply emotional intelligence to manage themselves and connect with others.

• Adapt communication approaches based on team members' needs.

• Deliver clear, supportive, and actionable feedback.

Target Audience

Executives and management team.

Course Outline

DAY 1 

MODULE 1: COMMUNITY BUILDING & CONTEXT SETTING

MODULE 2: LEADERSHIP BEHAVIOURS & COMMUNICATION STYLE

MODULE 3: EFFECTIVE COMMUNICATION

MODULE 4: BUILDING HIGH PERFORMING TEAMS

DAY 2

MODULE 5: BUILDING TALENTS

MODULE 6: EFFECTIVE DELEGATION

MODULE 7: DEALING WITH DIFFICULT CONVERSATION

MODULE 8: ACTION PLAN AND CLOSING

Methodology

Training is designed using Accelerated Learning with a focus on using activities, role plays, reflections, videos and presentations.